Southwest Airlines Discrimination Case Essay - 1386 Words

Southwest Airlines Discrimination Case Recently, a Southwest Airlines discrimination issue surfaced resulting from comments expressed by a Southwest pilot during a private conversation. The two minute conversation transpired on March 25, 2011 and was inadvertently broadcast over a Federal Aviation Administration air traffic control frequency in the Houston, Texas area during a flight from Austin, Texas to San Diego, California. According to the accusations, the comments were perceived as demeaning and derogatory with regard to the Southwest Airlines flight attendant employee group. The intent of this paper is not to determine guilt or malice, but instead to present the facts presented from both sides of the argument. The legal†¦show more content†¦The airline permitted the pilot to return to work after completing diversity training. The airline believes the incident was an isolated case and considered the conversation as ‘private. The Southwest Airlines flight Attendants Union have considered filing a federal workplace discrimination complaint with the Federal Equal Employment Opportunity Commission based upon the statements made by the pilot. Despite and official apology offered by Southwest Airlines management, the union believes the airlines response and apology falls short of expectations. The union is â€Å"calling on Southwest Airlines to address this problem throughout our company, not as an isolated incident, but as a mandate that our workplace will be free from discrimination of all forms as a condition of continued employment† (Bingham). Despite the position of the union, Southwest Airlines management believes the diversity training and the public apology was an appropriate response to the incident. Two possible actions must be considered to determine whether this incident involves any statutory activity. First, did the pilot violate any statutory laws by transmitting obscene, indecent, or profane language over ATC frequencies, and second, did the pilot provide a solid basis for a workplace discrimination complaint as expressed by the flight attendant union; both possibilities appear plausible based on the informationShow MoreRelatedResearch Paper On Managing Change1119 Words   |  5 Pagesthe hiring process that will be utilized when looking for and recruiting potential applicants. When applying for this job at Southwest Airlines, all applicants will go through a multi-hiring process before being considered a qualified applicant for this company. For this business to be a success and grow, we will be looking for applicants that exude the abilities of a Southwest employee even though they are not just yet. 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